1. Introduction
This Refund Policy explains the circumstances under which Clixor will issue refunds for deposits, entry fees, and other transactions on our skill-based gaming platform.
2. General Refund Principles
2.1 Skill-Based Gaming Nature
- Clixor is a skill-based competitive gaming platform
- Entry fees are paid to compete in tournaments where outcomes are determined by skill
- Once a tournament begins and you participate, entry fees are generally non-refundable
- Refunds are only issued in specific circumstances outlined in this policy
2.2 Good Faith Policy
- We process all refund requests in good faith
- Refunds are issued to the original payment method when possible
- Processing time: 5-10 business days from approval
- We reserve the right to deny refunds for abuse or violation of Terms of Service
3. Deposit Refunds
3.1 Eligible for Refund
Deposits may be refunded in the following cases:
Duplicate or Erroneous Deposits:
- Accidental duplicate payments
- Technical errors resulting in overcharges
- Unauthorized transactions (with proof)
- Request must be made within 48 hours of deposit
Account Closure:
- Voluntary account closure with unused balance
- Account banned due to our error (not user violation)
- Remaining balance will be refunded minus any pending obligations
Technical Issues:
- Platform malfunction preventing service access
- Payment processed but funds not credited to account
- Must be reported within 7 days of transaction
3.2 NOT Eligible for Refund
Deposits will NOT be refunded in these cases:
- Funds already used for tournament entries
- Bonus funds (non-withdrawable by nature)
- Deposits older than 30 days without valid reason
- Account banned for Terms of Service violations
- Change of mind after successful deposit
- Losses in tournaments (skill-based competition)
4. Tournament Entry Fee Refunds
4.1 Eligible for Refund
Entry fees may be refunded in the following cases:
Tournament Cancelled by Platform:
- Tournament cancelled before start time
- Insufficient players to start tournament
- Technical issues preventing tournament from running
- Full refund of entry fee to account balance
Technical Issues During Tournament:
- Server crash or platform malfunction during active tournament
- Game seed error affecting fairness
- Widespread technical issues affecting all players
- Refund or tournament replay at our discretion
Unfair Conditions:
- Proven cheating by other participants (after investigation)
- Game bug significantly affecting outcome
- Scoring errors or calculation mistakes
- Refund issued after thorough investigation
4.2 NOT Eligible for Refund
Entry fees will NOT be refunded in these cases:
- Tournament completed normally (win or lose)
- User disconnection or device issues
- User error or lack of skill
- Change of mind after joining tournament
- Tournament started and user participated
- User violated tournament rules
- Internet connectivity issues on user's end
5. Bonus Fund Policy
5.1 Non-Refundable Nature
- Bonus funds are promotional credits and are non-refundable
- Bonus funds cannot be withdrawn until wagering requirements are met
- Wagering requirement: 3x (three times) the bonus amount in tournament entries
5.2 No Cash Value
- Bonus funds have no cash value
- Cannot be exchanged for real money
- Winnings from bonus-funded tournaments are withdrawable
6. Refund Request Process
How to Request a Refund
Step 1: Contact Support
- • Email: support@omarela.com
- • Subject: "Refund Request - [Your Username]"
- • Include: Account username, Transaction ID, Amount, Date, Reason
- • Attach supporting evidence (screenshots, etc.)
Step 2: Review Process
- • Initial response within 24-48 hours
- • Investigation period: 3-5 business days
- • Complex cases may take up to 10 business days
- • You will be notified of decision via email
Step 3: Refund Processing
- • Approved refunds processed within 5-10 business days
- • Refunds issued to original payment method (PayPal)
- • You will receive confirmation email when processed
7. Refund Timeframes
Automatic Refunds:
- Cancelled tournaments: Immediate (credited to account)
- Failed withdrawals: Immediate (returned to account)
Requested Refunds:
- Review period: 3-5 business days
- Approval to processing: 1-2 business days
- PayPal processing: 3-7 business days
- Total time: 5-10 business days from approval
8. Dispute Resolution
8.1 Internal Dispute Process
If your refund request is denied:
- You may appeal the decision within 14 days
- Email: disputes@omarela.com with original request details and additional evidence
- Appeals reviewed by senior management
- Final decision within 10 business days
8.2 Chargeback Policy
- Chargebacks should be a last resort
- Contact us first to resolve issues
- Unauthorized chargebacks may result in account suspension
- Legitimate chargebacks will be honored
9. Consumer Rights
9.1 EU Consumer Rights
EU users have additional rights under EU consumer protection laws:
- 14-day cooling-off period for certain services
- Right to cancel subscription services
- Right to refund for defective services
- Contact your local consumer protection authority
9.2 US Consumer Rights
US users have rights under state and federal consumer protection laws:
- California users: CCPA rights apply
- State-specific consumer protection laws
- FTC consumer protection guidelines
10. Contact Information
By using Clixor, you acknowledge that you have read, understood, and agree to this Refund Policy.
Last Updated: October 15, 2025 | Version 1.0
